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Refund Policy

Last updated: October 2025

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Shellharbour Marine Electronics values customer satisfaction and complies with Australian Consumer Law (ACL). This Refund Policy explains your rights and our procedures for handling refunds for products and services purchased from us.

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1. Australian Consumer Law

Under the Australian Consumer Law, you are entitled to a refund, repair, or replacement if a product or service you receive is faulty, not as described, or does not perform as expected.

​

You are not automatically entitled to a refund if you:

  • Change your mind

  • Ordered the wrong product

  • Found the product cheaper elsewhere

  • Misused or damaged the product after purchase

​​

2. Refund Eligibility

Refunds are available under the following conditions:

  • The product is faulty or defective

  • The product does not match its description or advertised purpose

  • The product was damaged during shipping

  • A service provided by us did not meet agreed standards

 

All refund requests must include proof of purchase, such as an invoice or receipt.

​

3. Refund Process

To request a refund:

  1. Contact us at scott@shellharbourmarineelectronics.com.au within 14 days of receiving your order or service.

  2. Provide your order number, contact details, and reason for the refund request.

  3. Include photos or documentation if your product arrived damaged or faulty.

 

Our team will assess your claim and respond within 3 to 5 business days with instructions.

​

If a return is required, you may need to ship the item back to us for inspection. Once approved, we will process your refund or replacement as quickly as possible.

​

4. Refund Method

Approved refunds will be processed to your original payment method within 5 to 10 business days after the return has been received and inspected.

​

You will receive an email confirmation once your refund has been issued. Please note that banks or payment providers may take additional time to finalise the transaction.

​

5. Non-Refundable Items

Refunds are not available for:

  • Custom-made or special-order items

  • Products that have been installed, modified, or used

  • Sale or clearance items clearly marked as non-refundable

  • Services completed in full as agreed unless proven faulty or non-compliant

​​

6. Partial Refunds

In certain cases, a partial refund may be approved where:

  • Only part of an order was faulty or damaged

  • The item shows signs of use not related to the reported fault

  • The return was requested outside the standard timeframe but within reasonable limits

​​

All partial refunds are at the discretion of Shellharbour Marine Electronics.

​

7. Faulty or Damaged Products

If your product arrives damaged or develops a fault within a reasonable time after purchase, please contact us immediately.

We may offer one of the following resolutions:

  • A full refund

  • A replacement item

  • A repair under manufacturer warranty

​​

You will not be charged for return shipping in the case of approved warranty or faulty product claims.

​

8. Service Refunds

For marine electrical or installation services, refunds may apply if:

  • The work was not completed as agreed

  • The service was not provided with due care and skill

  • The result did not match the agreed description or purpose

 

In such cases, we may provide a rework, partial refund, or full refund depending on the circumstances.

​

9. Contact Us

If you have any questions or would like to request a refund, please contact us:

Shellharbour Marine Electronics
Email: scott@shellharbourmarineelectronics.com.au
Website: https://www.shellharbourmarineelectronics.com.au

 

​

​

Shellharbour Marine Electronics values customer satisfaction and complies with Australian Consumer Law (ACL). This Refund Policy explains your rights and our procedures for handling refunds for products and services purchased from us.

​

1. Australian Consumer Law

Under the Australian Consumer Law, you are entitled to a refund, repair, or replacement if a product or service you receive is faulty, not as described, or does not perform as expected.

​

You are not automatically entitled to a refund if you:

  • Change your mind

  • Ordered the wrong product

  • Found the product cheaper elsewhere

  • Misused or damaged the product after purchase

​​

2. Refund Eligibility

Refunds are available under the following conditions:

  • The product is faulty or defective

  • The product does not match its description or advertised purpose

  • The product was damaged during shipping

  • A service provided by us did not meet agreed standards

​​

All refund requests must include proof of purchase, such as an invoice or receipt.

​

3. Refund Process

To request a refund:

  1. Contact us at scott@shellharbourmarineelectronics.com.au within 14 days of receiving your order or service.

  2. Provide your order number, contact details, and reason for the refund request.

  3. Include photos or documentation if your product arrived damaged or faulty.

 

Our team will assess your claim and respond within 3 to 5 business days with instructions.

​

If a return is required, you may need to ship the item back to us for inspection. Once approved, we will process your refund or replacement as quickly as possible.

​

4. Refund Method

Approved refunds will be processed to your original payment method within 5 to 10 business days after the return has been received and inspected.

​

You will receive an email confirmation once your refund has been issued. Please note that banks or payment providers may take additional time to finalise the transaction.

​

5. Non-Refundable Items

Refunds are not available for:

  • Custom-made or special-order items

  • Products that have been installed, modified, or used

  • Sale or clearance items clearly marked as non-refundable

  • Services completed in full as agreed unless proven faulty or non-compliant

​​

6. Partial Refunds

In certain cases, a partial refund may be approved where:

  • Only part of an order was faulty or damaged

  • The item shows signs of use not related to the reported fault

  • The return was requested outside the standard timeframe but within reasonable limits

​​

All partial refunds are at the discretion of Shellharbour Marine Electronics.

​

7. Faulty or Damaged Products

If your product arrives damaged or develops a fault within a reasonable time after purchase, please contact us immediately.

We may offer one of the following resolutions:

  • A full refund

  • A replacement item

  • A repair under manufacturer warranty

 

You will not be charged for return shipping in the case of approved warranty or faulty product claims.

​

8. Service Refunds

For marine electrical or installation services, refunds may apply if:

  • The work was not completed as agreed

  • The service was not provided with due care and skill

  • The result did not match the agreed description or purpose

 

In such cases, we may provide a rework, partial refund, or full refund depending on the circumstances.

​

9. Contact Us

If you have any questions or would like to request a refund, please contact us:

Shellharbour Marine Electronics
Email: sales@shellharbourmarineelectronics.com.au
Website: https://www.shellharbourmarineelectronics.com.au

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